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	<title>Kevin Trueblood &#8211; The Broadcasters&#039; Desktop Reference</title>
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		<title>The Key to Great Customer Service in the Station</title>
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		<dc:creator><![CDATA[Kevin Trueblood]]></dc:creator>
		<pubDate>Thu, 05 Oct 2023 21:51:41 +0000</pubDate>
				<category><![CDATA[Management & Operations]]></category>
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					<description><![CDATA[It is worth remembering that radio engineering is essentially a “customer service” function. That is why some managers see the tech department as merely a cost. On the other hand, by providing extraordinary customer service, great engineers not only keep operations running smoothly, they also often save significant money on the bottom line. Unfortunately, all [&#8230;]]]></description>
		
		
		
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		<title>Cameras Can Show You What Is Going On</title>
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		<dc:creator><![CDATA[Kevin Trueblood]]></dc:creator>
		<pubDate>Wed, 27 Apr 2022 16:45:10 +0000</pubDate>
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					<description><![CDATA[&#160; [April 2022] Somehow, it seems that no matter where you are, problems develop somewhere else. It used to be that meant a lot of travel just to determine the problem. Today, we have some tools that make us much more efficient in getting things back to normal. A key tool, as Kevin Trueblood explains, [&#8230;]]]></description>
		
		
		
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		<title>Combating Malware in the Studio</title>
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		<dc:creator><![CDATA[Kevin Trueblood]]></dc:creator>
		<pubDate>Fri, 17 Jun 2016 01:22:05 +0000</pubDate>
				<category><![CDATA[IT Administration]]></category>
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					<description><![CDATA[[June 2016] Software applications are now so important to broadcasters that computer problems, especially in the Control Room, can literally take a station off the air. Kevin Trueblood offers some help on keeping your facility up and operating smoothly. You know the story. You have lived it. It is a beautiful Saturday afternoon. You are [&#8230;]]]></description>
		
		
		
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