Broadcasters' Desktop Resource

... edited by Barry Mishkind - the Eclectic Engineer    

How to treat listeners properly:


         Glen Kippel: "We don't have voicemail at KWXY, so when people ask me to put them through to somebody's voicemail they don't know quite how to respond when I say "I'll take a message." 

         "Sometimes I'll answer the phone: "Hello, you have reached K-W-X-Y. I am sorry, but we don't have voicemail, so your call is being answered by a real, live human being. How may I help you?" 

         "Usually I get a few seconds of silence before they respond."









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